Privacy policy

At Merida Cosmetics, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our website and services, you agree to the practices outlined in this policy.

Information We Collect

I. Personal Information
When you make a purchase or interact with our website, we may collect personal details including your name, email address, phone number, shipping address, and payment information.

II. Website Usage Data
We collect information about how you use our site—such as your IP address, browser type, pages visited, and time spent on the site. This may be collected using cookies and similar technologies to improve your experience.

How We Use Your Information

We use your information for the following purposes:

I. Order Fulfilment
To process, fulfil, and manage your orders, including payments, shipping, and order tracking.

II. Customer Support
To respond to your inquiries, address concerns, and provide support.

III. Communications
To send you order confirmations, updates, and promotional messages via email, SMS, or other channels, based on your consent.

IV. Website and Service Improvements
To analyse usage patterns, enhance our services, and improve your online experience.

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who support us in website operation, payment processing, order fulfilment, and customer service. These providers are contractually obligated to keep your information confidential and use it only for the services we request.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Privacy Choices

You have control over your personal information:

I. Access and Update
You can access and edit your account information by logging into your account on our website.

II. Communication Preferences
You can opt out of promotional emails or SMS messages at any time by following the unsubscribe link or contacting our support team.

III. Cookie Settings
You can manage cookies through your browser settings. Disabling cookies may affect some features of our website

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page and will take effect immediately. We encourage you to review this policy regularly.

By continuing to use our services, you acknowledge and agree to the terms of this Privacy Policy and any updates.